Moaners fault finders manipulators
- these are just a few examples of the difficult people we put up with at work. However by understanding their motives & individual behaviours you can learn to manage aggression avoid awkward situations & keep your cool. This second edition of the best-selling Dealing with Difficult People
Includes:: a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools & techniques you need to get the best out of the worst including how to deal with difficult customers advice on beating bullies at their own game & how to deal with a boss who drives you barmy.