The New York Times" & " Washington Post" bestseller that changed the way millions communicate. "[" Crucial Conversations"] draws our attention to those defining moments that literally shape our lives our relationships & our world... This book deserves to take its place as one of the key thought leadership contributions of our time". (from the Foreword by Stephen R. Covey author of " The 7 Habits of Highly Effective People"). " The quality of your life comes out of the quality of your dialogues & conversations. Here's how to instantly uplift your crucial conversations". (Mark Victor Hansen cocreator of the numbered 1 " New York Times" bestselling series " Chicken Soup for the Soul"[registered]). The first edition of " Crucial Conversations" exploded onto the scene & revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: prepare for high-stakes situations; transform anger & hurt feelings into powerful dialogue; make it safe to talk about almost anything; & be persuasive not abrasive."