With the help of real-world cases this book enables students & managers alike to clearly view their own communication abilities organizational dilemmas & challenges. Following are new to the Fourth Edition: greater emphasis on the problem focused nature of the book; greater focus on critical thinking issues & skills; a spotlight on the range of organizations that experience the communication problems discussed in the book & an emphasis on the similarity of communication problems across organizations; the inclusion of new research on ethics in organizations & environmental responsibility; updated examples throughout including updated material on how technology influences communication in organizations; a new Instructors Resource CD-ROM that
Includes:: Power Point slides test questions & sample case studies; & a new Companion Study Site that
Includes:: short video case studies & questions for each chapter to promote practical problem-solving.