Since the publication of the first edition in 2002 interest in crisis management has been fuelled by a number of events including 9/11. The first edition of this text was praised for its rigorous yet logical approach & this is continued in the second edition which provides a well-researched theoretically robust approach to the topic combined with empirical research in continuity management. New chapters are included on digital resilience & principles of risk management for business continuity. All chapters are revised & updated with particular attention being paid to the impact on smaller companies. The new cases include: South Africa Bank Lego Morgan Stanley Dean Witter; small companies impacted by 9/11; & the New York City power outage of August 2003.