Nearly 100 million Americans (one out of three) purchase goods & services over the phone each year. Telephone Sales For Dummies shows both new & seasoned sales reps from realtors insurance agents to telemarketers how to create pre-call plans & effectively prospect via the phone. Packed with techniques scripts & dialogues this hands-on interactive guide assists readers with making cold calls warm calls & referral calls helping them plan & execute openings to create interesting dialogue; ask key questions; develop persuasive presentation techniques; work within the No Call Law parameters; leave effective & enticing voicemails that get results; get past screeners & get quality referrals; find hot leads; & create callback scripts that close the sale.