This title delivers a highly visual approach to revision. Essential course content at General & Credit level is delivered for the five course units: Marketing; Finance; Human Resources; IT; & Operations. In addition a chapter dedicated to the Business at Work project provides valuable guidance & coursework support. Whilst the colour layout illustrations & tables improve recall & appeal to a variety of learning styles Top Tips & Quick Tests for every double page spread focus revision & expert exam advice shows students how to improve their grade. Contents Practical abilities * The PA project * Business@work
- the simulation * The to-do list * Tool bar summary * The SQA Practical Abilities examination Marketing * The market * Market research * Who are your customers? * The marketing mix
- product * The marketing mix
- price * The marketing mix
- promotion * The marketing mix
- place Operations * Operations in business * Stock * Factors of production * Production methods * Quality & distribution Information technology * Using computers to generate information * How ICT is used in business * Using ICT to communicate * The benefits & problems of ICT communication Human resources * Recruitment & selection * Choosing the right person for the job * The selection process * Working in business today * Staff appraisals * Interrelationships between employees & employers * Legislation affecting businesses * Changing patterns of employment Finance * Planning & controlling finance * Cash budgets & cash flow * Final accounts * Using final accounts * Analysing final accounts * Sources of finance Examination advice Glossary