First published in 1984 Lee Bolman & Terrence Deals best-selling book has become a classic in the field. Its four-frame model examines organizations as factories families jungles & theaters or temples: The Structural Frame: how to organize & structure groups & teams to get results The Human Resource Frame: how to tailor organizations to satisfy human needs improve human resource management & build positive interpersonal & group dynamics The Political Frame: how to cope with power & conflict build coalitions hone political skills & deal with internal & external politics The Symbolic Frame: how to shape a culture that gives purpose & meaning to work stage organizational drama for internal & external audiences & build team spirit through ritual ceremony & story This new edition is filled with new case examples such as Hurricane Katrina & profiles of great leaders such as Mother Theresa Thomas Keller & others. In addition the book updates the Organizational Theorys Greatest Hits" text boxes throughout & increases geographic cultural & gender diversity in examples & text. It also features an enhanced online teachers guide with a new test bank as well as updated Power Point slides teaching ideas & experiential activities & links to resources." ...

This text has been designed for students taking mechanics & technician courses at technical schools colleges & other training institutions. It is a practical guide to refrigeration & air-conditioning maintenance & service. The Motivate" series has been developed to meet the need for practical appropriate & up-to-date technical & vocational core textbooks. The series is based on the principle that each book must be relevant to the needs of the reader & contain all that is required for a comprehensive understanding & study of the subject area. Each title in the series highlights the key concepts;

Includes:: illustrations examples & exercises; features end-of-chapter summaries allowing for self-check followed by exercises & questions; answers to the questions & a list of key words."

...

Alem is on holiday with his father for a few days in London. He has never been out of Ethiopia before & is very excited. They have a great few days togther until one morning when Alem wakes up in the bed & breakfast they are staying at to find the unthinkable. His father has left him. It is only when the owner of the bed & breakfast hands him a letter that Alem is given an explanation. Alem's father admits that because of the political problems in Ethiopia both he & Alem's mother felt Alem would be safer in London
- even though it is breaking their hearts to do this. Alem is now on his own in the hands of the social services & the Refugee Council. He lives from letter to letter waiting to hear from his father & in particular about his mother who has now gone missing...A powerful gripping new novel from the popular Benjamin Zephaniah
...

Sam Warburton has had an incredible year. In the summer of 2011 at the age of only 22 he was asked to captain his country leading Wales into the Rugby World Cup in New Zeal&. The teams scintillating progression through the tournament reached a nail-biting height as Wales met France in the semi-final. With a nations hopes resting on his shoulders Warburton made that tackle on Vincent Clerc & was shown the red card. Outcry ensued & the Wales captain experienced great lows despite being named Player of the Tournament by many commentators. Picking himself up from the suffocating media attention Warburton was determined to rectify Welsh fortunes & strode into the 6 Nations. Battling injuries he led Wales to a magnificent Six Nations. This is his moment. This is his Grand Slam year. ...

REG HARRIS whose statue overlooks the Manchester Velodrome is the legend who all track cyclists want to emulate. He was a poor working-class boy born in the Depression who escaped the Lancashire mills to utterly dominate his sport. He triumphed as world champion an incredible five times between 1947 & 1954 & performed medal-winning heroics at the London Olympics. At his peak he was the most adored sportsman in the country attracting huge crowds sponsorship & the company of the rich & famous. But fiercely driven & ruthlessly single-minded Harris had a dark side. His was a sensational life fuelled by an insatiable need for money celebrity fast cars & beautiful women that constantly threatened to destroy him. Following an exhaustive investigation Robert Dineen has uncovered an epic sporting rise & fall
- a story more astounding than anyone had known.
...

It is in regrettable circumstances that beautiful Judith Taverner & her brother Peregrine first encounter Julian St. John Audley. The man they both agree is an insufferably arrogant dandy. But unfortunately for them he is also the Fifth Earl of Worth a friend of the Regent & quite by chance their legal guardian.. . Delightfully witty & romantic Regency Buck shows all the skills which made Georgette Heyer the most widely read & loved author of historical romances in the world & which have made another generation fall in love with her all over again. ...

To all appearances Jack Swann is a typical gentleman of the Regency period; educated cultured & affl uent. In his early thirties he is an attractive & eligible bachelor with all the resources needed to live a privileged life. Haunted by the murder of his father twenty years earlier
- the perpetrators of which have never been caught
- Swann has however turned his back on this world & chosen instead to fi ght crime as ' The Regency Detective' an unoffi cial consulting detective to the Bow Street Runners in London. Arriving in Bath for a family funeral Swann finds several reasons for staying in the city: to protect Mary his sister from the mysterious Lockhart; to fi nd the ' Scarred Man' who might lead him to his father's killer; & to end the reign of terror by Wicks the local underworld boss who in turn sets out to have Swann assassinated.

...

Regeneration is Pat Barker's classic Booker-nominated novel of World War I & trauma. Craiglockhart War Hospital Scotland 1917 & army psychiatrist William Rivers is treating shell-shocked soldiers. Under his care are the poets Siegfried Sassoon & Wilfred Owen as well as mute Billy Prior who is only able to communicate by means of pencil & paper. Rivers' job is to make the men in his charge healthy enough to fight. Yet the closer he gets to mending his patients' minds the harder becomes every decision to send them back to the horrors of the front. Pat Barker's Regeneration is the classic exploration of how the traumas of war brutalised a generation of young men. A brilliant novel. Intense & subtle". (Peter Kemp Sunday Times). "A vivid evocation of the agony of the First World War & a multi-layered exploration of all wars. A fine anthem for doomed youth". (Time Out). "A novel of tremendous power". (Margaret Forster). " Unforgettable". (Sunday Telegraph). " One of the strongest & most interesting novelists of her generation". (Guardian). Pat Barker was born in 1943. Her books include the highly acclaimed Regeneration trilogy comprising Regeneration which has been filmed The Eye in the Door which won the Guardian Fiction Prize & The Ghost Road which won the Booker Prize. The trilogy featured the Observer's 2012 list of the ten best historical novels. She is also the author of the more recent novels Another World Border Crossing Double Vision Life Class & Toby's Room. She lives in Durham." ...

The name Reggie Kray remains synonymous with London's East End to this day & yet although much is known about Reg & his brother Ronnie's life of crime in the '50s & '60s to date precious little has been revealed about their formative years. Reggie wrote his EAST END STORIES in the early 1990s but they haven't seen the light of day until now. In the book he recalls the close-knit East End community in which he & his brother grew up the characters in his family & neighbourhood & of course the many villains he worked with. Filled with anecdotes about the area's most outlandish personalities & notorious criminals & offering a fascinating journey around the Krays' 'manor' including their favourite haunts & business enterprises the book paints a vivid portrait of a London that has long since disappeared. ...

Welcome to the second instalment from the annals of Liverpools Walton Jail. Here we bring the next twenty cases resulting in murder & subsequently death by hanging to the perpetrators of some of the most gruesome crimes on record. Each case has been carefully researched to bring you as comprehensive a description of the circumstances prior during & after a murder as is possible. What we cannot describe is the torment distress & anxiety the victims any witnesses & the investigating police officers must have suffered. This era covered by the second instalment saw the end of a number of noted executioners tenure such as John Ellis & the beginning of the most famous of all Albert Pierrepoint. Also at this time the winds of abolition began to blow. I hope you enjoy this second instalment of recorded hangings at Liverpools Walton Jail as I have done in presenting it to you. Hopefully this book will prepare you for the third & final instalment of cases which many readers will still remember to this day. ...