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The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook(R); tracking customer activity and communications; managing campaigns leads "es contracts and orders; and employing basic to advanced reporting capabilities. Includes downloadable ready-made practice files and complete Book.
  • Availability: In Stock
  • Supplier: WHSmith
  • SKU: 9780735648906
Availability: In Stock
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Product Description

The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating & managing accounts; working directly within familiar tools such as Microsoft Outlook (R); tracking customer activity & communications; managing campaigns leads "es contracts & orders; & employing basic to advanced reporting capabilities.

Includes::
downloadable ready-made practice files & complete Book.

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