This title teaches curvy crocheters everything needed to create fashionable items that will fit & flatter. It

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This lavishly illustrated book reveals the state of the art of the custom racing bicycle. Each chapter covers a particular part of the bike starting with the largest subject area
- frames (steel aluminium titanium & carbon fibre) then moving on to forks headsets wheels tyres hubs gear components chains brakes saddles handlebars pedals water bottle cages & accessories. As well as an overview of the components available with beautiful studio images of the latest kit the chapters include interviews & opinions from the top designers & manufacturers. There is advice on sizing & geometry & having your own frame custom measured & made; how saving weight & focusing on quality make the bike better; & which bike is suited to particular riders & different disciplines (Cyclo-Cross Time Trial Track etc.). In addition professional mechanics show the details special tools & secrets behind making racing bikes run like clockwork. Chapter by chapter the book builds up the complete guide to specifying & buying your dream bike.
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Customer Service For Dummies Third Edition integrates the unbeatable information from Customer Service For Dummies & Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large & small businesses alike. The book covers the fundamentals of service selling & presents up-to-date advice on such fundamentals as help desks call centers & IT departments. Plus it shows readers how to take stock of their customer service strengths & weaknesses create useful customer surveys & learn from the successes & failures of businesses just like theirs. Karen Leland & Keith Bailey (Sausalito CA) are cofounders of Sterling Consulting Group an international consulting firm specializing in quality service consulting & training for such clients as Oracle IBM Avis & Lucent. ...

Andrew Motions new book opens with a sequence of war poems (first published as the pamphlet Laurels & Donkeys" on Armistice Day 2010) drawing on soldiers experiences of war from 1914 until today
- beginning with a story about Siegfried Sassoon & moving via World War Two & Korea to the recent conflicts in Iraq & Afghanistan. Many of the poems are in the voices of combatants others are based on memories of the poets father who landed at D-day & fought in France & Germany. The poems combine understatement with a clear-eyed & unswerving candor. " The Customs House" has other rooms: a group of topographies mapping moments in a marriage against the contingencies of place & family history; & several found poems in which the poet collaborates with his source mixing what is there already with what is about to be there: whether a remarkable sonnet sequence on the last days of the Baroque genius Francesco Borromini or in other poems a richly imagined extrapolation from the silent premises of a painting."
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In her latest paperback the Sunday Times & New York Times bestselling author of Damaged tells the story of the Dawn a sweet & seemingly well-balanced girl whose outward appearance masks a traumatic childhood of suffering at the hands of the very people who should have cared for her. Dawn was the first girl Cathy Glass ever fostered. Sweet & seemingly well balanced girl Dawn's outward appearance masked a traumatic childhood so awful that even she could not remember it. During the first night Cathy awoke to see Dawn looming above Cathy's baby's cot her eyes staring & blank. She sleepwalks
- which Cathy learns is often a manifestation in disturbed children. It becomes a regular & frightening occurrence & Cathy is horrified to find Dawn lighting a match whilst mumbling it's not my fault in her sleep one night. Cathy discovers Dawn is playing truant from school & struggling to make friends. More worryingly she finds her room empty one night & her pillow covered in blood. Dawn has been self-harming in order to release the pain of her past. When Dawn attempts suicide Cathy realises that she needs more help than she can give. Dawn's mother eventually confides in her that Dawn was sent away to live with relatives in Ireland between the ages of 5 & 9 & Cathy soon realises that the horrors Dawn was exposed to during this time have left her a very disturbed little girl.
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Joe Hunter vs Luke Rickard a killer who has stolen his identity & committed a vicious double murder. His motive? Revenge. His method? A blade. His mission? Kill anyone Hunter holds dear. It is a deadly duel of wits that takes Hunter from the streets of Miami to the squalid barrios of Colombia to the jungle hideaway of a drug baron. & brings him face to face with his past. Revenge is a dish best served cold & Joe needs a cool head if Rickard is not to cut & run. CUT & RUN
- the fourth high-octane adventure for Joe Hunter the man whose mission is to rid the world of bad guys.
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' This is the only cut flower book you'll ever need'! This unique publication is packed with straight forward information on how to care for & condition over 140 fresh cut flowers both at the florists shop & in the home. Florists floristry students flowers arrangers brides
- indeed anyone who enjoys having flowers in the home will find this book invaluable. Filled with easy to follow care instructions flower availability colour range & vase life there are also tips on simple arranging plus their suitability for wedding work. Every flower has been photographed in full colour making identification easy. Arranged in alphabetical order of botanical names there is also an index of common names to help you find your favourite flower
- plus a mini floral miscellany of wedding anniversaries national flowers & rose meanings. Printed in paperback in a convenient A5 size & spiral bound for easy use this book has been specifically designed to fit into a college bag or workbox. This is an indispensible flower guide you'll not want to be without.

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When D.I. Geraldine Steel relocates to the quiet rural town of Woolsmarsh she expects to find her new home to be somewhere where nothing much ever happens; a space where she can battle her demons in private. But when she finds herself pitted against a twisted killer preying on local young women she quickly discovers how wrong she is... By day the park is a place for childrens games for people walking their dogs or taking a short cut to avoid the streets. But in the shadows a predator prowls hunting for a fresh victim. When an unwitting bystander comes forward as a witness she quickly becomes the next object of his murderous obsessions
- someone whom the killer must stop at all costs. D.I. Geraldine Steel is locked into a race against time determined to find the killer before they discover yet another naked corpse. But can she save the lives of the towns young women
- or will Geraldine herself become the killers ultimate trophy?

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In 2012 tuition fees will rise to GBP9 000 per year
- GBP27 000 for your whole degree before any maintenance & living costs Cut
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Portsmouth's major drug dealer's time is up. For years Bazza Mackenzie has made millions selling cocaine & heroin into the streets of Portsmouth. He's laundered the money & on the surface at least is one of Hampshire's great & the good. The police have had enough & a year long undercover operation is set up to trap Mackenzie. But when one of the investigation's leading lights is run over & put in hospital Joe Faraday is drafted in to wrap things up. It should be a dream job but Joe fears someone will move in to fill the vacuum when Bazza is gone. Bazza seems to be one step ahead of the investigation at every turn in any case. & then Faraday's son J-J is arrested. He faces a manslaughter charge for supplying drugs to an addict who has subsequently overdosed... ...