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£9.59
The Big Book of Business Games" contains dozens of group games & activities for managers & team leaders to use with staff committees or any type of sleepy audience! These games
- many of which take just a few minutes to complete
- are perfect for making a point without lecturing uncovering people problems in a department sparking lively discussions & teaching valuable lessons about every aspect of making organizations successful. From icebreakers to meeting energizers to creativity exercises there are games suitable to meet a wide range of needs including: managing change team building communication listening & feedback presentation boosters & motivating the group."

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£8.96
With The Big Book of Cakes & Cookies" baking success is at your fingertips. There are 365 simple & easy to follow recipes including cakes gateaux sponges muffins biscuits cookies & tea loaves
- from Mocha Toffee Cookies for morning coffee to a Lemongrass & Sour Cream Cake for afternoon tea. For quick & easy baking there are cookies & biscuits of all sorts of flavours plus brownies flapjacks & pastry -based slices & for those celebratory occasion there are ideas for birthday wedding & anniversary cakes as well as novelty cakes & cookies for children. With recipes drawn from all around the world this is a one-stop guide that both beginners & more experienced bakers alike will enjoy."
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£8.96
This book

Includes::
delightful decorations & gifts to make with your scroll saw. It features fretwork compound-cuts

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£12.80
Following on from the hugely successful Big Book of Fashion Illustration the Big Book of Contemporary Illustration covers the broadest range of illustration today from digital drawing pixelated pictures Photoshop fantasies to the traditional techniques of sketching & painting from over 160 international artists. With close to 1000 illustrations the categories covered range from the technical architectural through nature people to fantasy fashion & pop culture. This is an essential sourcebook for any creative professional or student & all those who appreciate the worlds best illustration. ...
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£6.89
Everyone who crochets will be inspired by the vast assortment of textures stitches & techniques. Granny squares motifs Tunisian diagonal plus traditional stitches are all made complete with beautiful fringed scalloped pineapple & floral edgings. Like the variety & diversity of the people we know & love this afghan collection offers 26 designs as varied as our homes & decorating styles. This book is sure to become a compendium of your most cherished afghan designs. Skill levels range from easy to experienced. ...
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£6.89
Dinosaurs fascinate young children. The Big Book of Dinosaurs" is a colourful catalogue of these mysterious creatures from the past that will keep even toddlers entertained for hours. Children will love spotting all the different dinosaurs
- from the fierce meat-eating Tyrannosaurus & the long-necked plant-eating Diplodocus to the heavily armoured Stegosaurus & the city Compsognathus."
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£9.59
A super-big book with an astonishing number of mouthwatering activities which will provides weeks
- no make that months
- of

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£6.74
Did you know...that Gordon has visited Kings Cross Station in London? That James brake pipe was mended by a bootlace? Or that Thomas once had fish in his tank? The Big Book of Engines" is what every Thomas fan has been waiting for! Inside youll find everything there is to know about Thomas & his engine friends on the Island of Sodor: fun facts Thomas trivia & railway rivalry. With a page devoted to each character from Arthur to Whiff & including all the famous engines in the Steam Team this book really is the ultimate guide to the world of Thomas & his friends." ...
Available
£7.58
Baking has never been more popular! Now with this enticing collection of 120 melt-in-the-mouth recipes everyone whatever their level of baking skills can have a go at making a mouthwatering treat to wow their friends & family. Divided into four chapters there are exquisite cupcakes & moreish muffins seductive chocolate delights scrumptious sponge cakes & irresistible cookies. Cupcakes are always a good excuse for piling on the topping: these recipes include buttercream ganache frostings & fresh fruit all designed to complement the flavours of the base. The muffins range from savoury to sweet perfect for brunch morning coffee or afternoon tea. Quick chocolate cakes classic chocolate biscuits moist chocolate puddings
- all the deliciousness of white dark & milk chocolate is explored in this section. The collection of sponge cakes covers all-time family favourites special cakes for special occasions fruity nutty & spicy cakes & gluten sugar & dairy- free alternatives
- theres a cake for everyone. Cookies are so quick & easy to bake youll want to make the whole set from crunchy & chewy bars to shells & shortbreads each one a delectable treat whatever the time of day. With step-by-step instructions & luscious photographs this collection will inspire novice bakers to get started & tempt experienced bakers to expand their repertoire.

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£8.96
Look good & feel great all year round with this practical step-by-step guide to introducing juices & smoothies into your life. The Big Book of Juices & Smoothies is founded on two basic principles. First that juicing is easy if we simply adopt the habit of it; & second that juicing every day is a delicious way to get healthy & stay healthy. A 10-page introduction presents the principles of juicing while the 365 different juice & smoothie blends are divided up into three central chapters: Making Juices" " Making Smoothies" & " Juices with Fizz" (juice recipes with a little added something
- such as soda water herbs or spices). Every juice & smoothie is given an at-a-glance nutrient profile (listing vitamins minerals & phytonutrients) & a star-rating on its merits as an energy- & immune-booster a detoxer & a tonic for the skin. The last chapter presents nutrient & ailment charts with full cross-referencing to the 365 blends making this the most practical & comprehensive juice book on the market."
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Big Book Of Customer Service Training Games

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.
  • Availability: In Stock
  • Supplier: WHSmith
  • SKU: 9780077114763
Availability: In Stock
£9.59

Product Description

Here are over two dozen ready-to-use innovative activities that help trainers & managers teach the basics of providing great customer service. Each fun engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators & reproducible participant handouts these activities provide concrete techniques for: maintaining a positive service attitude; speaking & communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; & other essentials to successfully provide great front line customer service.

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Jargon Buster

Fun - Something that provides amusement or enterainment
Telephone - A device used for communicating audio over long distances
honing - A process for final surface finishing. Abrasive stones are used to remove minute amounts of material from a surface.
Attitude - a humans feelings towards a specific person, animal or object.
Learning - Educating and growing in intelligence.
Instructions - An informative direction to take.
Innovative - An idea that shows new method and ways of thinking, an original design.

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Page Updated: 2024-03-04 10:03:14

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