Here are over two dozen ready-to-use innovative activities that help trainers & managers teach the basics of providing great customer service. Each fun engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators & reproducible participant handouts these activities provide concrete techniques for: maintaining a positive service attitude; speaking & communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; & other essentials to successfully provide great front line customer service.