Written in the parable style of the bestselling The One Minute Manager, Raving Fans! Uses a brilliantly simple & charming story to teach how to deliver what a customer really wants by instituting effective systems & making Raving Fan Service a constant feature, not just a passing fad.
Raving Fans!
Includes:: startling new tips & innovative techniques that can help anyone in any workplace to deliver stunning customer service & achieve miraculous bottom-line results.