Teams & Groups Course What is the difference between a team & a group? You may be wondering why such an apparently pedantic question is asked. However, the distinction between a team & a group has many implications for organisations &, in particular, the role of the manager, & is therefore worth exploring in some detail. In this course, we shall explore the development of a collection of individuals who are gathered together from different parts of an organisation in order to fulfil the aspirations of senior management in pursuit of business excellence. Everyone at work, whether they be a typist or a managing director, has, at some stage, to work with others in a group. This may be a permanent group (such as a small department) or it may be a group which meets infrequently & which changes from time to time. After participating in this course, you should be able to: describe group processes identify the stages of team development recognise the characteristics & key abilities of effective teams distinguish between effective teams & co-operative groups describe the roles people play in teams recognise the ways of resolving conflict discuss factors which influence meetings positively identify behaviour which helps decision making. In working through this session, you will practise the following BTEC common skills: Managing & Developing Self Working with & Relating to others Communicating Managing Tasks & Solving Problems Applying Numeracy Applying Technology Applying Design & Creativity