Reception Skills Course The aim of this course is to provide reception staff with an understanding of the requirements & duties performed in reception, & the ability to perform these duties effectively. By the end of the course you will be able to: Describe the receptionist role in your company Be an ambassador for your company Understand the importance or receiving & greeting visitors Provide information & advice to visitors & guests Handle enquires effectively Follow routine administrative procedures Deal effectively with security & safety issues Practice good telephone skills Care for your customers Deal with aggressive an awkward customers & visitors