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Reception Skills (Byte Size Skills Course)

Reception Skills Course The aim of this course is to provide reception staff with an understanding of the requirements and duties performed in reception, and the ability to perform these duties effectively. By the end of the course you will be able to: Describe the receptionist role in your company Be an ambassador for your company Understand the importance or receiving and greeting visitors Provide information and advice to visitors and guests Handle enquires effectively Follow routine administrative procedures Deal effectively with security and safety issues Practice good telephone skills Care for your customers Deal with aggressive an awkward customers and visitors
RIP - This product is no longer available on our network. It was last seen on 29.10.2014

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£79.99

Product Description

Reception Skills Course The aim of this course is to provide reception staff with an understanding of the requirements & duties performed in reception, & the ability to perform these duties effectively. By the end of the course you will be able to: Describe the receptionist role in your company Be an ambassador for your company Understand the importance or receiving & greeting visitors Provide information & advice to visitors & guests Handle enquires effectively Follow routine administrative procedures Deal effectively with security & safety issues Practice good telephone skills Care for your customers Deal with aggressive an awkward customers & visitors

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Telephone - A device used for communicating audio over long distances
Size - is the measurement of how big an object is in space.
Safety - prevents damage being caused.
Reception - An atmosphere from a group of people, a radio sound frequency quality.
Awkward - Something that becomes difficult and can get in the way.

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Stonebridge
Page Updated: 2015-03-31 20:45:35

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