Customer Care Skills Course This course is designed to show you how you can make customers feel that you are genuinely interested in them
- interested in them as people, not merely as accounts. By the end of this course, you will: recognise why you need a customer care programme. have an action plan to install a customer care programme in your business. understand customer care skills & how to use them. develop a complaints handling procedure that strengthens the bond between your business & your customers.
...

Customer Service on the Telephone Skills Course The aims of this course are to enable people who use the telephone in business situations to improve their skills & deliver better customer care through telephone contact. At the end of this course delegates will be able to:- improve customer self esteem describe & use techniques for good telephone communication employ good practice in complaint handling & problem solving handle criticism constructively & control anger promote enhanced customer relations ...

NCFE Level 3 (QCF) Certificate in the Principles of Customer Service course The NCFE Level 3 Certificate in Principles of Customer Service is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the ongoing success of any company & it is vital for all staff to have an excellent understanding of the principles of customer service. The NCFE Level 3 Certificate in Principles of Customer qualification focuses on the effective use of communication in relation to customer service, it also looks at how customer service can be delivered in different sectors. Finally the course will focus on what steps can be taken to improve customer service. The qualification consists of 3 mandatory units. You will work through three modules that include all the course material that you need for the 3 units. Once you have completed each module you will be required to complete unit assessments that provide evidence of your knowledge & understanding in: 1.  Understand the use of communication in customer service. 2.  Understand the principles of customer service delivery in different sectors 3.  Understand the principles of making improvements to customer service Opportunities for further education & training After successfully completing this qualification, you may like to go on to further study in the same or a similar subject. This might include: NCFE Level 3 NVQ Diploma in Customer Service NCFE Level 4 NVQ Diploma in Customer Service Is there government funding available for doing this course? Great news! If you study this course you have the option to either fund the course yourself privately, or we are able to offer you the course funded using a 24+ Advanced Learning Loan. Please click the “fees tab” for more information on how you can fund your course. ...

CACHE Level 3 Diploma for the Early Years Workforce (Early Years Educator) QCF Course The new CACHE Level 3 Diploma for the Early Years Workforce (Early Years Educator) qualification (QRN: 601/2629/2) has been approved by the National College of Teaching & Leadership. It has been introduced to entirely replace the current Level 3 Diploma for the Children & Young People’s Workforce (QCF) from September 2014. This qualification sets the standards that all early years practitioners must meet to ensure that they are able to support & promote children’s early education & that children develop correctly taking care to see that they are kept safe & healthy. The course promotes teaching & learning to make sure that children have the skills they need to start school with a broad range of knowledge. The CACHE Level 3 Diploma for the Early Years Workforce (Early Years Educator) training course & subsequent qualification will enable you to enjoy a childcare work in partnership with colleagues, parents/carers or other professionals. What is an Early Years Practitioner (EYP)? From September 2014 anybody who wishes to work as a fully qualified Early Years Practitioner will be required to complete this Early Years Educator course. It will be the only level 3 vocational qualification that will allow you to fully engage in childcare. Early Years Practitioners will work in various settings to care for babies & children aged from birth to five years old & have an understanding of children aged 5 – 7 years. It will be the role of the Early Years Educator to help the children learn, develop & prepare for school. The EYP may support Early Years teachers or indeed may deliver the childcare & teaching themselves. Am I required to do a placement? In order to achieve your CACHE Level 3 Diploma for the Early Years Workforce (Early Years Educator) qualification you will be required to do a minimum of 350 hours in a suitable placement. In order to get the most out of your placement, we strongly advise that placements should be done in at least 2 different settings to cover the following age ranges: Age range                                                                                                    Hours 0 – 1 year 11 months (working with babies)                                         25 2 – 2 years 11 months (working with toddlers)                                    133 3 – 5 years (working with pre-school children)                                    192 If you have a placement in a setting which provides care & education for children & means that you can get the required experience across these three age ranges then you do not need to do a placement outside of this one setting. What about the theory aspect of the training? Our course is designed to be as flexible as possible & means that you can fit it in with your existing commitments. Unlike a traditional college (where you are required to attend lessons at set times) you will be able to study the theory element in your own time & in the privacy of your own home either online or via printed material through the post. Also your tutor will come out to visit you 3 times in your work setting. This will give you the opportunity to work with your tutor face to face which is a real benefit for anybody considering studying this home study course. Please note: This course is textbook based, & therefore the lessons are not available to be viewed online. If you choose the online method of study with this course, you will be able to view your question papers & tutor feedback online. What can I do on completion of the Early Years Educator course? Once you have your Early Years Educator qualification you will have a full authorisation to practise as an Early Years Educator. You will be able to work in the statutory, voluntary or private sectors doing things like: Nursery Nurse Nursery Practitioner Early Years Practitioner Day Nursery Practitioner Pre School Practitioner Nursery Teacher Early Years Teacher Reception Class Teacher Pre-School Assistant Nursery Worker Home based child carer Nanny Child-minder " Qualified & experienced nursery workers can earn between £15, 000 & £22, 000, depending on responsibilities."
- Source: National Careers Service How can I progress further with my studies? On completion of your CACHE Level 3 Diploma for the Early Years Workforce (Early Years Educator) qualification, which has been assigned 61 credits on the QCF framework (QRN: 601/2629/2), you will be able to progress onto a foundation degree/higher education. Is there government funding available for doing this course? Great news! If you study this course you have the option to either fund the course yourself privately, or we are able to offer you the course funded using a 24+ Advanced Learning Loan. Please click the “fees tab” for more information on how you can fund your course.
...

Caption Writing Course What is it that attracts your eye to the headlines in a newspaper or magazine? The caption is the draw card & the better the caption, the better the reaction from the reader. This course will provide you with the knowledge & skills needed to start you on this fascinating career. ...

Caring At Home Course When it comes to caring at home, physical care is likely the type of care that comes to mind most readily. This involves helping people to attend to their personal needs, such as bathing & dressing, however psychological & social care are equally important. In this course you will come to understand the many services which contribute to care at home, & how to choose the right ones for the job, especially as caring becomes more complex. The concepts of care & caring are developed throughout the course to enable you to take a broad view & keep an open mind about the individuality of people. ...

CACHE Diploma in Caring for Children – Level 1 If you are a parent or have worked with children, then you understand that caring for them during their crucial stage in life development is an enriching, rewarding responsibility. You also understand that caring for children gives you flexibility in your life schedule that a '9 to 5' job role does not allow. About our CACHE Course in Caring for Children This child care course builds an understanding of the essential knowledge & skills needed to care for children. It covers children's growth, learning & development, & also

Includes:: units to build self-development. This course is suitable for anyone wishing to, or already working in child care, as well as anyone wanting to develop parenting & life skills. This course is listed on the QCF (QRN: 501/1015/9) & will award you 37 credits upon successful completion. What Could I Do After Completing This Course in Caring for Children? The child care sector offers a wide variety of flexible job opportunities. If you wish to build your career in caring for children, you could continue your child care training courses to become a child minder, nursery nurse, play worker & more. This course is ideal for building a foundation of knowledge before moving on to further training or moving towards work.  

...

Caring for Older People Course The care of older people is a complex & skilled branch of health care. To be effective, carers need to be knowledgeable, flexible & positive in their interventions. This course's objectives are based on the idea that care of older people needs to be holistic. This means that in order to be effective a carer must consider the client from biological, psychological & sociological viewpoints. About Caring for Older People It is essential to underpin this holistic assessment with an insight into the relationships between the client's individual needs & the attitudes & resources that currently exist in the UK. In each session you will find activities which help you to explore both the situation experienced by the older person & your own beliefs & value systems. ...

Caring for People with Learning Disabilities Thanks to advances in medical technology, we are living in an era when more people with learning disabilities can now live functional lives. As more of the learning disabled are at home rather than in hospital situations or institutions, it has become necessary for a wider base of the population to be educated in assisting to care for them. About Caring for People with Learning Disabilities In this course our tutors will guide you through the social

Dimensions of learning disabilities, while examining methods of teaching, caring for & managing people with learning difficulties. The support needed to provide people with a better life from the first stage of disability until they gain some independence in daily activities, despite their disabled condition, can be expected to be in even greater demand in the future.

...