We`ve all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable & at worst explosive. So we repeatedly mull it over until we can no longer put it off, & then finally stumble through a confrontation when we could have had a conversation. ” Difficult Conversations” is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we`re not engaging in one dialogue but three: the ”what happened” conversation (what do we believe was said & done), the ”feelings” conversation (the emotional impact on everyone involved), & the ”identity” conversation (what does this mean for everyone`s opinion of themselves). In a world where asking for a pay rise, saying `no` to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, ” Difficult Conversations” deserves its position as a business classic. ...

Set around the time of Partition & written with absorbing intelligence & sympathy, Difficult Daughters is the story of a young woman torn between the desire for education & the lure of illicit love. Virmati, a young woman born into a high-minded household, falls in love with a neighbour, the Professor
- a man who is already married. That the Professor eventually marries Virmati, installs her in his home alongside his furious first wife & helps her with her studies, is small consolation to her scandalised family. Or even to Virmati, who finds that the battle for her own independence has created irrevocable lines of partition & pain around her.
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A spectacular display of this key European writer`s early work This dazzling collection of stories follows the individual adventures of a varied cast of characters & masterfully illustrates Calvino`s unique perspective & narrative gifts. As well as the thirteen tales from his Difficult Loves collection this volume also

Includes:: Smog & A Plunge into Real Estate.

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Difficult Personalities is a reassuring guide to help us deal with the difficult personalities we encounter daily, as well as with our own. It offers strategies such as anger & conflict management, means of achieving empathy, optimism & assertion, & how to make decisions about difficult relationships. The authors discuss ways to cope with frustrating, confusing & damaging personalities. They also identify the `successful` sociopaths. These can be charming, often highly successful people who are serial liars with no conscience. They can `con` everyone they meet & do much damage
- until those around them realise there is a pattern. Difficult Personalities explains how to identify those patterns & shows that these `con artists` or `chameleons` are more common than we may think.
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When the bitter conflict of the Second World War drew to a close, Britain quietly busied herself with getting back to normal. As the men returned from the battlefields of Europe, wartime airfields were deserted, pillboxes guarding strategic Stop Lines were abandoned to nature, & jetties for the convoy escorts were left to rot. Their ghosts linger still, criss-crossing the landscape, & much can be learned from their excavation & examination. In Dig WW2 Dan Snow takes us on a journey through the Allied Battle for Europe, unearthing a Spitfire buried in the Donegal peat bog, joining a team diving on a tank graveyard off Malin Head, & venturing into a sealed bunker on a D-Day beach. Jean Hood delves more deeply into the stories he uncovers, & explores the themes raised in the TV series to reveal the neglected, forgotten & secretive accounts of the war: Britain`s relationship with `neutral` Ireland & America, the programme of `starfish sites`, & the mystery of the launch ramps pointing at London. Some stories are intensely personal, & others simply celebrate British eccentricity & the art of invention. The result is a thoroughly engrossing book that takes you to the Liri Valley & Juno Beach, Lough Erne & a Somerset cemetery. With an end section on how we can all get involved & interact with our wartime history, it will awaken the military archaeologist in all of us. ...

Friday August 15th, 1997. Two tiny Korean babies are delivered to Baltimore to two families who have no more in common than this. Every year, on the anniversary of ` Arrival Day` their two extended families celebrate together, with more & more elaborately competitive parties, as little Susan & Jin-ho take roots & become American. Full of achingly hilarious moments & toe-curling misunderstandings, Digging to America is a novel about belonging & otherness, pride & prejudice, young love & unexpected old love, families & the impossibility of ever getting it right... ...

Diggory & his faithful friend Morris the Mole have found a very mysterious tunnel & are itching to investigate. Down, down they go until they come across a rather stubborn boulder blocking their path... Then the boulder went Grunt! Then it snorted & growled! Then it opened one eye, then another & Howled! Diggory cried, ` That`s no boulder before us!` ` No!` squeaked the Mole. ` It`s a
- Diggerosaurus!`
...

Digital Case Large is a rugged hard case for storing & protecting your digital gadgets in a convenient, zipped, single compartment design. A soft lining fabric guards against scratches & provides protection for screens. The case has been designed to accommodate standard to larger MP3 players, hand held GPS devises or cameras, as well as having a slip pocket to hold a memory card, small batteries or accessories. ...

Digital Case Small is a rugged hard case for storing & protecting your digital gadgets in a convenient, zipped, single compartment design. A soft lining fabric guards against scratches & provides protection for screens. The case has been designed to accommodate smaller to standard MP3 players, hand held GPS devises or cameras, as well as having a slip pocket to hold a memory card, small batteries or accessories. ...

As the Internet expands, we assume that our ability to communicate with others, our social connections, increase likewise. In Digital Cosmopolitans, Ethan Zuckerman draws on current trends & the latest research to show us how this hasn`t always been the case-and how we can use the Internet to create a more truly connected world. ...