What Went Wrong? has revolutionized the way industry views safety The new edition continues & extends the wisdom innovations & strategies of previous editions by introducing new material on recent incidents & adding an extensive new section that shows how many accidents occur through simple miscommunications within the organization & how strightforward changes in design can often remove or reduce opportunities for human errors Kletz' approach to learning as deeply as possible from previous experiences is made yet more valuable in this new edtion which for the first time brings together the approaches & cases of " What Went Wrong" with the managerially focussed material previously published in " Still Going Wrong" Updated & supplemented with new cases & analysis this fifth edition is the ultimate resource of experienced based anaylsis & guidance for the safety & loss prevention professionals