What do your colleagues spouse & kids have in common with a five-ton killer whale? This work explains that both whales & people perform better when you accentuate the positive It shows how using the techniques of animal trainers
- specifically those responsible for the killer whales of Sea World
- can supercharge your effectiveness at work & at home It explains the difference between 'GOTcha' (catching people doing things wrong) & ' Whale Done!' (catching people doing things right)