Moving beyond the process of change Why is change so hard? Because in order to make any transformation successful you must change more than just the structure & operations of an organization--you need to change people's behavior & that is never easy The Heart of Change is your guide to helping people think & feel differently in order to meet your shared goals According to bestselling author & renowned leadership expert John Kotter & coauthor Dan Cohen this focus on connecting with people's emotions is what will spark the behavior change & actions that lead to success Now freshly designed The Heart of Change is the engaging & essential complement to Kotter's worldwide bestseller Leading Change Building off of Kotter's revolutionary eight-step process this book vividly illustrates how large-scale change can work With real-life stories of people in organizations the authors show how teams & individuals get motivated & activated to overcome obstacles to change--and produce spectacular results Kotter & Cohen argue that change initiatives often fail because leaders rely too exclusively on data & analysis to get buy-in from their teams instead of creatively showing or doing something that appeals to their emotions & inspires them to spring into action They call this the see-feel-change dynamic & it is crucial for the success of any true organizational transformation Refreshingly clear & eminently practical The Heart of Change is required reading for anyone facing the challenges inherent in leading change