The Field Guide To Understanding 'Human Error'

Product Description

When faced with a 'human error' problem you may be tempted to ask ' Why didn't these people watch out better?' Or ' How can I get my people more engaged in safety?' You might think you can solve your safety problems by telling your people to be more careful by reprimanding the miscreants by issuing a new rule or procedure & demanding compliance These are all expressions of ' The Bad Apple Theory' where you believe your system is basically safe if it were not for those few unreliable people in it Building on its successful predecessors the third edition of The Field Guide to Understanding ' Human Error' will help you understand a new way of dealing with a perceived 'human error' problem in your organization It will help you trace how your organization juggles inherent trade-offs between safety & other pressures & expectations suggesting that you are not the custodian of an already safe system It will encourage you to start looking more closely at the performance that others may still call 'human error' allowing you to discover how your people create safety through practice at all levels of your organization mostly successfully under the pressure of resource constraints & multiple conflicting goals The Field Guide to Understanding ' Human Error' will help you understand how to move beyond 'human error'; how to understand accidents; how to do better investigations; how to understand & improve your safety work You will be invited to think creatively & differently about the safety issues you & your organization face In each you will find possibilities for a new language for different concepts & for new leverage points to influence your own thinking & practice as well as that of your colleagues & organization If you are faced with a 'human error' problem abandon the fallacy of a quick fix Read this book