The next level of breakthrough thinking in organizational learning leadership & change Harvard professor Amy Edmondson shows how leaders can make organizational learning happen by building teams that learn Based on years of research & case studies from Verizon Bank of America & Children's Hospital Edmondson outlines the factors that typically prevent groups from learning such as the fear of failure groupthink power structures & information hording She shows how leaders can control these factors by encouraging reflection creating psychological safety & overcoming defensive routines that inhibit the sharing of ideas among others Leaders can use practical management strategies to help organizations realize the benefits inherent in both success & failure