The Courseware package consist out of two publications SIAM Professional Courseware (ISBN 978 94 018 033 04) & Service Integration & Management Foundation Body of Knowledge (SIAM (R) Professional Bo K) (ISBN 978 94 018 0299 4) The SIAM Professional Body of Knowledge (Bo K) expands the description of service integration & management (SIAM) from the previously released SIAM Foundation Bo K The Foundation Bo K is recommended reading before using this publication The contents of the SIAM Professional Bo K are the source material for the EXINBCS Service Integration & Management Professional (SIAMTM) certification This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration & Management or want to apply or improve this methodology in an organization The content of this certification is appropriate for customer organizations who will commission SIAM models staff who provide retained capabilities in a customer organization service integrators & service providers working within a SIAM ecosystem This certification
Includes:: the following topics
- The Discovery & Strategy stage;
- The Plan & Build stage;
- The Implement stage;
- The Run & Improve stage;
- SIAM practices across the stages 281 pages gallacher Helen Morris & Liz