With a new foreword by Ken Blanchard A straightforward & snappy guide to successful customer service from the author of the bestselling The One Minute Manager Raving Fans in a nutshell is the advice given to a new Area Manager on his first day
- in an extraordinary business book that will help everyone in every kind of organisation or business deliver stunning customer service & achieve miraculous bottom-line results Raving Fans is written in the parable style of The One Minute Manager & uses a brilliantly simple & charming story to teach how to define a vision learn what a customer really wants institute effective systems & make Raving Fan Service a constant feature
- not just a passing fad Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake Raving Fans
Includes:: startling new tips & innovative techniques that can help anyone create a revolution in any workplace
- & turn their customers into raving spending fans