If you're familiar with JIRA for issue tracking bug tracking & other uses you know it can sometimes be tricky to set up & manage In this concise book software toolsmith Matt Doar clarifies some of the more confusing aspects by answering difficult & frequently asked questions about JIRA administration Practical JIRA Administration shows you how JIRA is intended to be used making it an ideal supplement to the extensive documentation already available The book's chapters are loosely connected so you can go straight to the information that best serves your needs Understand the difference between JIRA groups & JIRA project roles Discover what JIRA schemes do & learn how to maintain them Use a consistent configuration approach to help you use JIRA as a platform Create a workflow from scratch Add modify & deactivate users Prepare for a JIRA upgrade & troubleshoot if necessary Get remote access to JIRA via email SQL REST & other methods