Did you ever wonder why cheap wine tastes better in fancy glasses? Why sales of Macintosh computers soared when Apple introduced the colourful i Mac? New research on emotion & cognition has shown that attractive things really do work better as Donald Norman amply demonstrates in this fascinating book which has garnered acclaim everywhere from Scientific American to The New Yorker Emotional Design articulates the profound influence of the feelings that objects evoke from our willingness to spend thousands of dollars on Gucci bags & Rolex watches to the impact of emotion on the everyday objects of tomorrow Norman draws on a wealth of examples & the latest scientific insights to present a bold exploration of the objects in our everyday world Emotional Design will appeal not only to designers & manufacturers but also to managers psychologists & general readers who love to think about their stuff ...

From the author of the bestselling Mindfulness Be Mindful Live in the Moment Emotional Intelligence is fast becoming the skill to master that will unlock your true potential You ve probably noticed that it s not the smartest people that are the most successful or the most fulfilled in life; being clever talented or skilled is not enough It s your ability to manage your feelings other people & your interactions with them that makes the difference We re all born with this ability
- emotional intelligence is a skill & we all have the capacity to develop this skill This book will show you how It will change the way you think about emotions Instead of thinking of emotions as being positive or negative you will learn that all emotions have a positive intent all emotions have our best interests in mind Improve your emotional intelligence & you improve your ability to understand & manage emotions You can think clearly & creatively manage stress & challenges communicate well with others & display trust empathy & confidence You will be in a better position to handle situations events & other people that in the past you ve found difficult or stressful Emotional Intelligence will show you how to heighten your EQ & improve your personal & work life including how to be more assertive & confident express how you feel what you want & don t want understand what others are feeling & forge stronger relationships manage office politics & navigate the social complexities of the workplace manage anxiety anger & disappointment deal with bullying motivate & inspire others
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FOREWORD BY PATRICK LENCIONI BESTSELLING AUTHOR OF THE FIVE DYSFUNCTIONS OF A TEAM Emotional Intelligence 20 is a book with a single purpose--increasing your EQ Here's what people are saying about it " Emotional Intelligence 20 succinctly explains how to deal with emotions creatively & employ our intelligence in a beneficial way" --THE DALAI LAMA "A fast read with compelling anecdotes & good context in which to understand & improve" --NEWSWEEK " Gives abundant practical findings & insights with emphasis on how to develop EQ" --STEPHEN R COVEY " This book can drastically change the way you think about successread it twice" --PATRICK LENCIONI In today's fast-paced world of competitive workplaces & turbulent economic conditions each of us is searching for effective tools that can help us to manage adapt & strike out ahead of the pack By now emotional intelligence (EQ) needs little introduction--it's no secret that EQ is critical to your success But knowing what EQ is & knowing how to use it to improve your life are two very different things Emotional Intelligence 20 delivers a step-by-step program for increasing your EQ via four core EQ skills that enable you to achieve your fullest potential 1) Self-Awareness 2) Self-Management 3) Social Awareness 4) Relationship Management ...

A practical how-to guide to changing the way you think about your emotions Bestselling personal development author Gill Hasson is back with this pocket sized guide to dealing with your emotions Learn how to understand yourself & those around you with practical tips & tricks that will help you be more assertive forge stronger relationships & manage anxiety Did you know that the way you approach your own thoughts & feelings determines your happiness & success in every area of your life? Just think about it for a second it's not necessarily the smartest people that are the most successful or the most fulfilled in life being clever or highly skilled isn't enough Your ability to manage your feelings other people & your interactions with them are what makes all the difference This highly practical book is full of advice tips & techniques to help you Understand & manage your emotions Become more assertive & confident Develop your social skills & your interactions with others Handle difficult situations events & other people The Emotional Intelligence Pocketbook is your practical how-to guide for understanding yourself & those around you ...

The groundbreaking bestseller that redefines intelligence & success Does IQ define our destiny? Daniel Goleman argues that our view of human intelligence is far too narrow & that our emotions play major role in thought decision making & individual success Self-awareness impulse control persistence motivation empathy & social deftness are all qualities that mark people who excel whose relationships flourish who are stars in the workplace With new insights into the brain architecture underlying emotion & rationality Goleman shows precisely how emotional intelligence can be nurtured & strengthened in all of us ...

EMOTIONAL SUCCESS is as inspiring as it is practical De Steno shows us how to improve our lives
- & the world
- Arianna Huffington

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The only instrument that measures behaviors associated with emotionally intelligent leadership The Emotionally Intelligent Leadership for Students Inventory is an evidence-based assessment of the capacities of emotionally intelligent leadership (EIL) 32 pages Levy Shankman Marcy ...

The only book for students which explores the connection between emotional intelligence & effective leadership Emotionally Intelligent Leadership A Guide for Students is based on a conceptual model that helps students to become emotionally intelligent leaders Research from around the world has demonstrated that there is a relationship between emotional intelligence & leadership For the second edition of Emotionally Intelligent Leadership the authors have incorporated their revised data-based emotionally intelligent leadership (EIL) model into an engaging text for high school undergraduate & graduate students The book can be used in conjunction with the Emotionally Intelligent Leadership for Students Inventory & Student Workbook for an immersive & transformative educational experience Students will appreciate the opportunity to learn more about themselves as they reflect on their experiences as learners & their own leadership journeys The new edition is substantially rewritten based new research on the EIL model Its clear structure is organized around the three facets of emotionally intelligent leadership & 19 leadership capacities Questions at the end of each chapter encourage purposeful reflection & leadership growth Emotionally Intelligent Leadership is one of a kind fostering growth & promoting intense self-reflection Students are empowered to enhance the campus experience & develop into effective leaders of the future Emotionally Intelligent Leadership is the perfect introduction to leading with emotional intelligence ...

On a peat & heather island off the west coast of Scotland Effie & her mother Nora take refuge in the large mouldering house of their ancestors & tell each other stories Nora at first recounts nothing that Effie really wants to hear like who her father was
- variously Jimmy Jack or Ernie Effie tells of her life at college in Dundee where she lives in a lethargic relationship with Bob a student who never goes to lectures seldom gets out of bed & to whom the Klingons are as real as the French & the Germans (more real than the Luxemburgers) But strange things are happening Why is Effie being followed? Why is everyone writing novels? Is someone killing the old people? & where is the mysterious yellow dog?
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'A charming sound sane map to the world of emotions the perfect guide' Daniel Goleman author of EMOTIONAL INTELLIGENCEUsing 40 years of groundbreaking research Paul Ekman explores why & when we become emotional & what happens when we do
- the external signs & facial expressions So much of what we communicate is non-verbal In this very practical book Paul Ekman helps the reader to observe the underlying concealed emotions that we can observe in those around us & understand why our bodies react in the ways they do EMOTIONS REVEALED also helps the reader to identify why they might feel 'overly' emotional in some situations & why some people wear their heart on their sleeve whilst others manage to conceal their feelings even from those close to them Chapters include ' When do we get emotional?' ' Changing what we become emotional about' as well as ' Anger' ' Fear' ' Surprise' & ' Happiness' Most importantly it shows how we can apply this understanding to everyday situations to improve our quality of life
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