
Dealing with Difficult People will help you navigate the bullies nit-pickers manipulators & complainers who drive you mad at work With example dialogue techniques & tips it will help you avoid horrible situations & keep your cool By understanding the motives & individual behaviours of difficult people you can learn to manage aggression reduce awkwardness & remain the better person This third edition of the best-selling Dealing with Difficult People provides the tools & techniques you need to get the best out of the worst including how to deal with difficult customers dealing with difficult people in the digital sphere advice on beating bullies at their own game & how to deal with a boss who drives you barmy The creating success series of books With over one million copies sold the hugely popular Creating Success series covers a wide variety of topics & is written by an expert team of internationally best-selling authors & business experts This indispensable business skills collection is packed with new features practical content & inspiring guidance for readers across all stages of their careers