Includes: 10 handy do's & don'ts of using KPIs Want to measure the performance of your people & your business? Need a quick overview of the most useful KPIs & how to use them? Only want what you need to know rather than reams of theory? With the critical Key Performance Indicators required to understand your employees financials & customers this book tells you what you need to know fast ' This book does a fantastic job of narrowing down the best KPIs for you & your team It's short sharp & incredibly useful'--Thomas H Davenport Distinguished Professor at Babson College & author of Big Data Work