Offers key information regarding various approaches to quality assurance. Employing a condensed, easy-to-read format, this book presents quality-related data & guidelines, with coverage that spans from project inception through to issuance of a completion certificate. ...

Presented in four parts, this title: deals with the contents & elements of TQM for Libraries; covers quality audit & quality oriented strategies for implementation; deals with marketing & other strategies to survive in the new information environment; &, looks at Human Resources & their management for qualitative services. ...

Presents a description of Quality Management & explains why it is so important to imaging technology. This title features step-by-step QM procedures that include full-size evaluation forms, with instructions on how to evaluate equipment & document results. ...

Presents the basic principles & tools associated with quality & performance excellence using relevant, real-world illustrations & examples. This text illustrates how these basic principles & methods have been put into effect in a variety of organizations. ...

Provides a different perspective on the philosophy & application of the key management strategies of the 1990's. This book focuses on the practical application of Quality & Business Improvement, using presentations by leading world experts in their fields. ...

At-the-crossroads drama, as two graffiti artists contemplate a career change. The writing's on the wall for two San Franciscan graffitti artists, when the law finally catches up with them. Michael ' Heir' Rosario (Lane Garrison) & Curtis ' Vain' Smith (Brian Burnam), two of the Bay Area's best street artists, have to decide which route to take when they're secret identities are revealed by the police, & they're faced with having to pay compensation. While Heir conforms to the pressure & decides to try his chances in advertising, the more volatile Vein finds it hard to leave his old life behind, placing him on a collision course with the authorities. ...

This forward-looking volume takes great strides toward promoting a common language in the discussion of Qo L issues, & a greater appreciation of the ongoing moral issues involved in health care. The book is certain to stimulate debate in this topic. ...