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Managing The Monkey

One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.
RIP - This product is no longer available on our network. It was last seen on 01.01.2015

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  • Availability: Out Of Stock
  • Supplier: Pickabook
  • SKU: 9781899398027
Availability: In Stock
£3.27

Product Description

One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients & clients, &, if it's too late for that, how to handle even the most frightening of situations safely.

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Jargon Buster

Year - The time it takes the planet earth to orbit the sun. This takes around 365.25 days.
Year - 365 days (366 days in a leap year), the time taken for planet earth to make one full revolution around the sun.
Monkey - A medium sized primate animal that lives in tropical countries in the trees

Supplier Information

Pickabook
A UK based company founded in 1998. Offering exceptional value for money on a wide range of books including leather bound books and sticker books.

Over 5 million books in stock - all new
Discounts of upto 80 percent
Excellent customer service
Fast delivery
Page Updated: 2015-03-31 20:45:45

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