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Managing The IT Services Process

Takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking, and the helpdesk. This work describes and encourages integration in IT and therefore it is useful for managers involved in the unified process.
RIP - This product is no longer available on our network. It was last seen on 01.01.2015

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  • Availability: Out Of Stock
  • Supplier: Pickabook
  • SKU: 9780750657235
Availability: In Stock
£31.27
computer science / edp Mathematics, Science, Technology & Medicine > Computer Science / EDP
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Product Description

Takes the overall view of the service management process & links together the elements of service level management, systems availability, costs & benchmarking, & the helpdesk. This work describes & encourages integration in IT & therefore it is useful for managers involved in the unified process.

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Supplier Information

Pickabook
A UK based company founded in 1998. Offering exceptional value for money on a wide range of books including leather bound books and sticker books.

Over 5 million books in stock - all new
Discounts of upto 80 percent
Excellent customer service
Fast delivery
Page Updated: 2015-03-31 20:45:45

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