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A Practical Guide To Call Center Technology

Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.
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  • Availability: Out Of Stock
  • Supplier: Pickabook
  • SKU: 9781578200948
Availability: In Stock
£26.09

Product Description

Shows how to navigate the business, technical, & financial issues in building & managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) & other complex systems in order to boost customer satisfaction & increase sales.

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Practical - Weather a task is easy to carry out and realistically succeed.
technical - Something that relates to a good level of skill and methods.

Supplier Information

Pickabook
A UK based company founded in 1998. Offering exceptional value for money on a wide range of books including leather bound books and sticker books.

Over 5 million books in stock - all new
Discounts of upto 80 percent
Excellent customer service
Fast delivery
Page Updated: 2015-03-31 20:45:45

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