HPE Proactive Select 30 Credits - Extended Service Agreement - 3 Years

Product Description

HP Proactive Select service starts with a proactive delivery plan that is developed by an Account Support Manager (ASM) & you together (the "plan"). The plan will identify your IT goals & critical success factors. The ASM will then recommend a selection of service activities that align with the objectives in the proactive delivery plan. The final decision on how your credits are used is made by you, & that decision will be documented in the plan. The ASM will then organize the delivery of the specified service activities, in some cases delivering service activities directly & in other cases bringing in specialist resources. The ASM will periodically review the plan with you & update it annually for multiyear contracts to help ensure that the plan & chosen service activities remain relevant to your changing needs. This flexibility enables you to adapt the service over the lifecycle of your IT products. You have the flexibility of choosing from a variety of service activities ranging from assessments, performance analysis, firmware management, & infrastructure solution support to technical forums. These service activities cover a broad spectrum of IT technology domains including servers, blades, operating systems, storage, SANs, networks, third party software, virtualization, power & cooling, management software, security & ITSM. The end result is a solution that is designed by you to help you meet your IT & business goals.