The Encore Pro 500 Digital Series with DA90 USB (Universal Serial Bus) audio processor & Plantronics Manager Pro, an additional service, is a fully integrated audio & asset management solution for customer service centres. Centralized management with Plantronics Manager Pro enables IT to track detailed insights about devices. & all-day comfort with superior audio quality- including a noise-cancelling microphone with wideband audio-gives customer service representatives the tools they need to provide outstanding customer interactions. From over-the-head to over-the-ear to convertible designs, the Encore Pro 500 Digital Series is our dependable, all-day workhorse, engineered for the demanding needs of the modern customer service centre & office. An adjustable fit with flexible boom offers precise, quick microphone positioning, enhancing wearability, & helps ensure that customer service representatives stay fresh & focused on the customer throughout the day. With Plantronics Manager Pro, an additional service, IT can remotely monitor, manage, & maintain headsets company-wide, to help ensure that customer service representatives are ready to take every customer call. No IT help desk backlogs, no more running from user to user for adjustments, fixes, or updates. For IT, it means simplicity. For the customer service representative, consistency. & for the customer, satisfaction.