Electronic HP Care Pack Critical Advantage L1
- Technical support
- phone consulting
- 4 years
- 24x 7
- 2 h
- for VMware v Shield App with Data Security w/3 Years 9x 5 Support
- 25 virtual machines HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive & reactive services designed to help you improve performance, availability, & functional use of your technology.CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. A mutually agreed-upon support strategy is designed & documented in an account support plan. The account team meets with you annually to discuss progress against the plan & to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies & tools to help you minimize downtime & improve productivity.CA is to help you achieve maximum utilization, uptime, & use of the technology by addressing the most common challenges in managing these environments. CA
Includes:: flexible proactive service credits that grow as your total investment in the CA Service grows. The account team will then use these credits to provide further proactive services based on your specific needs.