3 years Gold On-site Service including Warranty Extension Quality management of a large fleet of mobile devices is a key to operational excellence. Less downtime results in higher productivity of your mobile workforce. That‘s why it is important to manage the risks of mobility proactively. With Gold On-Site Service you can be sure that you have taken all possible measures to keep your workforce running smoothly as it helps you deal with inevitable disruptions without delay. Whenever an issue occurs, you get dedicated phone support, including remote diagnostics. If the service issue cannot be resolved by phone, a Toshiba certified professional will be dispatched to repair the device on-site within one business day. Furthermore, the Gold On-Site Service comes with a Warranty Extension & means that you can add additional services which cover the replacement of your battery or docking device once their warranty has ended, & the retention of your defective hard drive in case it needs to be replaced Features This service is a hardware repair service &
Includes:: a telephone diagnosis to determine the failure on your Toshiba hardware. Should a repair be necessary, Toshiba will send a Toshiba Certified Engineer to your location by the end of the next business day subject to parts. Service Description availability. The Next Business Day response time is defined as the time from the problem notification to the Support Centre until the on-site arrival of the Toshiba Certified Engineer at your location. Please note that in order to qualify for the Next Business Day Response Service, the service claim must be logged at the Toshiba Support Centre before 3 p.m. local time. Compatible with Toshiba Satellite Pro, Tecra & Portege. Needs to be activated within 30 days following procurement. To activate your service, it must be registered online at toshiba.co.uk/registration Visit toshiba.eu/asp-locator & find the most recent contacts of the Toshiba Support Centre or your local Authorised Service Provider. The Toshiba Support Centre is open from Monday to Friday between 9 a.m. & 5 p.m. local time, excluding public holidays.