Designed for customers who need continued protection for their security infrastructure, Dynamic Support 8x 5 for the Sonic WALL PRO 5060 helps you make the most of your Sonic WALL investment by providing crucial firmware updates & upgrades, the finest technical support, access to extensive electronic tools & timely hardware replacement. Dynamic Support 8x 5 is available during normal business hours. Services include: One-year subscription to firmware updates & upgrades; Access to telephone & Web-based support for installation, configuration & troubleshooting assistance; Advance exchange hardware replacement in the event of failure; One-year subscription to Sonic WALL Service Bulletins & access to electronic support tools & moderated discussion groups.