Sonic WALL offers a variety of support programs designed to get you the support you need when you need it. Customers with mission-critical network requirements cannot afford downtime. Sonic WALL Support 24X7 is a service that offers advanced-exchange replacement of defective hardware, telephone or web-based support 24X7, enhanced escalation for high-priority problems, access to Sonic WALLs electronic support, all software & firmware updates & upgrades.