Designed for customers who need continued protection for their security infrastructure, Dynamic Support 24x 7 for the Sonic WALL PRO 3060 helps you make the most of your Sonic WALL investment by providing crucial firmware updates & upgrades, the finest technical support, access to extensive electronic tools & timely hardware replacement. Services include: One-year subscription to firmware updates & upgrades; Access to telephone & Web-based support for installation, configuration & troubleshooting assistance; Advance exchange hardware replacement in the event of failure; One-year subscription to Sonic WALL Service Bulletins & access to electronic support tools & moderated discussion groups.