Microsoft Complete Protection Plan Keep your new Surface, Xbox or Accessory up & running with accidental damage protection 1 from drops, spills, & cracked screens. With Microsoft Complete, if something goes wrong, you’re covered—simple as that. Work & play worry-free Microsoft Complete gives you extended hardware & accidental damage coverage, plus technical support—up to 2 years for Surface plans, & up to 3 years for Xbox plans. Accidents happen & that’s okay. You’re covered for things like drops, spills, cracked screens. The Xbox console plan even covers up to two replacements of a standard controller when bundled with your Xbox.1 Hassle-free support At home or on the go, you’ll have access to technical & hardware support for the duration of your protection plan. & for Surface device plans, you’ll also get software support for Windows & Office. Free Microsoft Store benefits Get in-store services from Answer Desk Experts. Surface device plans include training sessions for Windows, Office, & One Drive & other services like PC tune-ups & anti-virus protection. Xbox console plans include help for Xbox games.