HP Proactive Care Service offers an integrated set of reactive & proactive services designed to help you improve the stability & operation of your converged infrastructure to achieve better business outcomes. In a complex converged & virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies & tools designed to help reduce downtime & increase productivity. Should an incident occur, Proactive Care

Includes:: onsite hardware repair if it is required to resolve the issue.

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HP Proactive Care Service (Proactive Care) offers an integrated set of reactive & proactive services designed to help you improve the stability & operation of your converged infrastructure to achieve better business outcomes. In a complex converged & virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies & tools designed to help reduce downtime & increase productivity. Should an incident occur, Proactive Care

Includes:: onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business & operational needs. Proactive Care

Includes:: firmware & software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your Proactive Care covered devices, which can help you to identify & resolve configuration problems. Proactive Care also provides quarterly incident reporting intended to help you identify problem trends & prevent repeat problems. HP Proactive Care uses HP Remote Support technology to enable faster delivery of services by collecting technical configuration & fault data. Running the current version of HP Remote Support technology is required to receive full delivery & benefits from this support service.



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Smarter, simpler, safer Today in business, there is huge reliance on technology investments. That's why it's so important to purchase dependable technology, and it's equally important to ensure your technology remains available & operating at peak performance. HPE Care Pack Services allow you to extend or upgrade your standard product warranties so that
- in the event of fault or failure
- your PCs, printing & imaging products, servers & storage products will be back up & running when you need them. It's a smarter, simpler & safer way to take full advantage of business technology. Plan, use, protect With HPE Care Pack Services, you can plan for easier IT ownership, make full use of HPE's support expertise, and protect your business & IT investments. These fixed-price service packages let you select service levels, hours of coverage & response times to suit your business & technology requirements. Focus on business Every step of the way, HPE & partners are dedicated to simplifying your IT ownership experience;so you can stay focused on getting great business results.

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Smarter, simpler, safer Today in business, there is huge reliance on technology investments. That's why it's so important to purchase dependable technology, and it's equally important to ensure your technology remains available & operating at peak performance. HPE Care Pack Services allow you to extend or upgrade your standard product warranties so that
- in the event of fault or failure
- your PCs, printing & imaging products, servers & storage products will be back up & running when you need them. It's a smarter, simpler & safer way to take full advantage of business technology. Plan, use, protect With HPE Care Pack Services, you can plan for easier IT ownership, make full use of HPE's support expertise, and protect your business & IT investments. These fixed-price service packages let you select service levels, hours of coverage & response times to suit your business & technology requirements. Focus on business Every step of the way, HPE & partners are dedicated to simplifying your IT ownership experience;so you can stay focused on getting great business results.

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HPE Proactive Care Service (Proactive Care) offers an integrated set of proactive & reactive services designed to help you improve the availability & performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), & networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HPE employs accelerated escalation procedures to resolve complex incidents. ...

Smarter, simpler, safer Today in business, there is huge reliance on technology investments. That's why it's so important to purchase dependable technology, and it's equally important to ensure your technology remains available & operating at peak performance. HPE Care Pack Services allow you to extend or upgrade your standard product warranties so that
- in the event of fault or failure
- your PCs, printing & imaging products, servers & storage products will be back up & running when you need them. It's a smarter, simpler & safer way to take full advantage of business technology. Plan, use, protect With HPE Care Pack Services, you can plan for easier IT ownership, make full use of HPE's support expertise, and protect your business & IT investments. These fixed-price service packages let you select service levels, hours of coverage & response times to suit your business & technology requirements. Focus on business Every step of the way, HPE & partners are dedicated to simplifying your IT ownership experience;so you can stay focused on getting great business results.

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Smarter, simpler, safer Today in business, there is huge reliance on technology investments. That's why it's so important to purchase dependable technology, and it's equally important to ensure your technology remains available & operating at peak performance. HPE Care Pack Services allow you to extend or upgrade your standard product warranties so that
- in the event of fault or failure
- your PCs, printing & imaging products, servers & storage products will be back up & running when you need them. It's a smarter, simpler & safer way to take full advantage of business technology. Plan, use, protect With HPE Care Pack Services, you can plan for easier IT ownership, make full use of HPE's support expertise, and protect your business & IT investments. These fixed-price service packages let you select service levels, hours of coverage & response times to suit your business & technology requirements. Focus on business Every step of the way, HPE & partners are dedicated to simplifying your IT ownership experience;so you can stay focused on getting great business results.

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Smarter, simpler, safer Today in business, there is huge reliance on technology investments. That's why it's so important to purchase dependable technology, and it's equally important to ensure your technology remains available & operating at peak performance. HPE Care Pack Services allow you to extend or upgrade your standard product warranties so that
- in the event of fault or failure
- your PCs, printing & imaging products, servers & storage products will be back up & running when you need them. It's a smarter, simpler & safer way to take full advantage of business technology. Plan, use, protect With HPE Care Pack Services, you can plan for easier IT ownership, make full use of HPE's support expertise, and protect your business & IT investments. These fixed-price service packages let you select service levels, hours of coverage & response times to suit your business & technology requirements. Focus on business Every step of the way, HPE & partners are dedicated to simplifying your IT ownership experience;so you can stay focused on getting great business results.

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Remote problem diagnosis & support HPE services uses electronic remote support tools to isolate your problem & facilitate resolution. 4-hour onsite response For issues that cannot be resolved remotely, an authorized HPE services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HPE services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Escalation management Established escalation procedures enlist specialized expertise from HPE & selected third-parties. Defective Media Retention Service A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HPE. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement. ...

HP Proactive Care Service (Proactive Care) offers an integrated set of reactive & proactive services designed to help you improve the stability & operation of your converged infrastructure to achieve better business outcomes. In a complex converged & virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. Each HP Proactive Care Service level

Includes:: problem prevention & incident management support for hardware & software products. For each HP Proactive Care Service level, HP provides all the core problem prevention service features.

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