 
                                                    
                                               Remote problem diagnosis & support HPE Services uses electronic remote support tools to isolate your problem & facilitate resolution. 4-hour onsite response 24 x 7 x 365 For issues that cannot be resolved remotely,  an authorized HPE Services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day,  including all holidays. HPE Services returns your covered hardware to operational condition,  repairing or replacing components or entire units as necessary. Your coverage 
 Includes:: all required parts & materials. Escalation management Established escalation procedures enlist specialized expertise from HPE & selected third-parties.                                             
