HP 5 Year Next Business Day Onsite With Defective Media Retention Thin
Client Only Hardware Service

Product Description

Increase equipment availability & productivity with high-quality onsite & remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks & laptops, network equipment, and printing. Remote problem diagnosis & support HP Services uses electronic remote support tools to isolate your problem & facilitate resolution. Next business day onsite response For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged & for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage

Includes:: all required parts & materials. Escalation management Established escalation procedures enlist specialized expertise from HP & selected third-parties. Defective Media Retention Service A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.