At Fortinet, we put a lot of care into making sure our customers are satisfied with our products & support. Our Forti Care support offerings are specifically designed to provide you with the support you need for all Fortinet products & services no matter where in the world you are. Support & Advanced Services With Forti Care Services, you can rest assured that your Fortinet security infrastructure is performing at its absolute best & protecting your critical assets & data. Forti Care Services
Includes:: both Support Services & Advanced Services. Forti Care Support Services Forti Care Support Services give you global support on a per-product basis. By subscribing to these services, you'll receive a timely response to any technical issue as well as complete visibility on ticket resolution progress. All Forti Care Support Services include firmware upgrades, access to the support portal & associated technical resources, reporting on technical incidents (via the web, chat, & telephone), as well as a hardware return option. Forti Care 8x 5 Service Get access to technical support via the web portal, online chat system, & telephone, including return & replace for hardware failures. You'll also have fast & easy written access to technical support requests.