Increase equipment availability & productivity with high-quality onsite & remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks & laptops, network & printing equipment. Choose Next Business Day Hardware Support when you need to: extend your hardware warranty coverage for key systems & devices, obtain easy-to-buy, easy-to-use onsite services, improve hardware performance & uptime, increase the return on your HP & multivendor hardware investments, enjoy consistent service coverage across geographically dispersed sites. Hardware Support with Defective Media Retention (DMR) for HP Business Desktops, Notebooks, Workstations, Industry Standard Servers (ISS), Business Critical Servers & Storage Works products is a disk retention service that lets you keep malfunctioning drives after a service event without paying a penalty. The HP Defective Media Retention option lets you keep, & control, your disk & your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel (if needed) & provide a replacement disk.HP Defective Media Retention is available as a component of hardware support in convenient HP Care Pack Services with a variety of response & coverage options. This makes it easy to select the right match for the requirements & realties of your business. For your convenience, HP Defective Media Retention does not have to be purchased at the same time as the hardware. It can be configured as a service upgrade on top of an existing warranty or HP Care Pack service level. Existing warranty or HP Care Pack service coverage will be applied as a prepaid "credit" towards a new contract that has been configured to include the DMR option. DMR can also be purchased after a previous warranty or HP Care Pack service expires as part of a HW onsite support contract.