The IT environment is complex & administrators are pulled in many directions. With HP Technology Services you can get connected & get back to business. HP Foundation Care provides hardware & software support, enabling faster resolution of problems on HP & third party products. Foundation Care 24 x 7
- the broadest coverage window, giving you 24 hour, 7 days a week access to technical expertise.
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This cost-effective service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair & restoration activities. Choose 6-Hour Call-to-Repair support when you need to: be confident of system restoration within the shortest possible timeframe, boost productivity via increased hardware system uptime, obtain easy-to-buy, easy-to-use extended warranty services, & enhance IT resource planning & IT staff efficiency. ...

• Choice of service levels to meet specific business needs. • Maximise productivity by choosing the precise level of services to proactively manage your IT environment. • Fast, qualified response increasing uptime & maximising performance. ...

The IT environment is complex & administrators are pulled in many directions. With HP Technology Services you can get connected & get back to business. HP Foundation Care provides hardware & software support, enabling faster resolution of problems on HP & third party products. Foundation Care 24 x 7
- the broadest coverage window, giving you 24 hour, 7 days a week access to technical expertise.
...

• Choice of service levels to meet specific business needs. • Maximise productivity by choosing the precise level of services to proactively manage your IT environment. • Fast, qualified response increasing uptime & maximising performance. ...

The Electronic HPE Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HPE Care Pack Services over the Internet. Administered through the HPE Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Increase equipment availability & productivity with rapid-response onsite & remote support for your HPE hardware, as well as selected multivendor equipment. This flexible HPE Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, & printing. Choose 4-hour same business day hardware support when you need to: extend your hardware warranty coverage with prompt service for key systems & devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance & uptime; increase the return on your HPE & multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites. ...

The Electronic HPE Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HPE Care Pack Services over the Internet. Administered through the HPE Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Increase equipment availability & productivity with rapid-response onsite & remote support for your HPE hardware, as well as selected multivendor equipment. This flexible HPE Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, & printing. Choose 4-hour same business day hardware support when you need to: extend your hardware warranty coverage with prompt service for key systems & devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance & uptime; increase the return on your HPE & multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites. The Defective Media Retention service applies only to products and/or parts replaced by HPE due to malfunction. It does not apply to any exchange of products and/or parts that have not failed. ...

Smarter, simpler, safer Today in business, there is huge reliance on technology investments. That's why it's so important to purchase dependable technology, and it's equally important to ensure your technology remains available & operating at peak performance. HPE Care Pack Services allow you to extend or upgrade your standard product warranties so that
- in the event of fault or failure
- your PCs, printing & imaging products, servers & storage products will be back up & running when you need them. It's a smarter, simpler & safer way to take full advantage of business technology. Plan, use, protect With HPE Care Pack Services, you can plan for easier IT ownership, make full use of HPE's support expertise, and protect your business & IT investments. These fixed-price service packages let you select service levels, hours of coverage & response times to suit your business & technology requirements. Focus on business Every step of the way, HPE & partners are dedicated to simplifying your IT ownership experience;so you can stay focused on getting great business results.

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Smarter, simpler, safer Today in business, there is huge reliance on technology investments. That's why it's so important to purchase dependable technology, and it's equally important to ensure your technology remains available & operating at peak performance. HPE Care Pack Services allow you to extend or upgrade your standard product warranties so that
- in the event of fault or failure
- your PCs, printing & imaging products, servers & storage products will be back up & running when you need them. It's a smarter, simpler & safer way to take full advantage of business technology. Plan, use, protect With HPE Care Pack Services, you can plan for easier IT ownership, make full use of HPE's support expertise, and protect your business & IT investments. These fixed-price service packages let you select service levels, hours of coverage & response times to suit your business & technology requirements. Focus on business Every step of the way, HPE & partners are dedicated to simplifying your IT ownership experience;so you can stay focused on getting great business results.

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Remote problem diagnosis & support HPE services uses electronic remote support tools to isolate your problem & facilitate resolution. 4-hour onsite response For issues that cannot be resolved remotely, an authorized HPE services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HPE services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Escalation management Established escalation procedures enlist specialized expertise from HPE & selected third-parties. Defective Media Retention Service A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HPE. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement. ...