HP 5y CritAdvL3 W/DMR ProLiant DL38x SVC, ProLiant DL38x, 5y Combined
Proactive &Reactive Services 24x7 HW Support W/DMR And 6hr CTR SW
Support W/Std 2h Remote Resp

Product Description

The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. HP Critical Advantage (CA) service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive & reactive services designed to help you improve performance, availability, & functional use of your technology.CA

Includes:: proactive & reactive support for the products in your IT environment. CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. The account team develops a clear understanding of your IT environment, your IT goals, & your overall business objectives. A mutually agreed-upon support strategy is then designed & documented in an account support plan. The account team meets with you annually to discuss progress against the plan & to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies & tools to help you minimize downtime & improve productivity. In a complex environment, many components need to work seamlessly together. CA has been specifically designed for this purpose. It provides an end-to-end environment support solution covering servers, operating systems, hypervisors, storage, storage area networks (SANs), & networks. CA provides proactive deliverables across the components in the infrastructure supported by CA to help you achieve maximum utilization, uptime, & use of the technology by addressing the most common challenges in managing these environments. CA provides a core set of proactive services for your IT environment. CA also

Includes:: flexible proactive service credits that grow as your total investment in the CA service grows within your IT environment. The account team will then use these credits to provide further proactive services that are selected for your IT environment based on your specific needs.