The Cisco Unified IP Phone 7962G (Figure 1) is a full-featured IP phone with speakerphone & handset designed for wideband audio. It is intended to meet the needs of managers & administrative assistants. It has six programmable backlit line/feature buttons & four interactive soft keys that guide you through all call features & functions. The phone has a large, 4-bit grayscale graphical LCD (Figure 2) that provides features such as date & time, calling party name, calling party number, digits dialed, & presence information. The crisp graphic capability of the display allows for the inclusion of higher value, more visibly rich Extensible Markup Language (XML) applications, & support for localization requiring double-byte Unicode encoding for fonts. A hands-free speakerphone & handset designed for hi-fidelity wideband audio are standard on the Cisco Unified IP Phone 7962G, as is a built-in headset connection & an integrated Ethernet switch.