The Electronic HPE Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HPE Care Pack Services over the Internet. Administered through the HPE Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Increase equipment availability & productivity with round-the-clock onsite & remote support for your HPE hardware, as well as selected multivendor equipment. This flexible service covers desktops, workstations, servers, storage systems, & network equipment. Choose 4-Hour 24x 7 Same Day Hardware Support when you need to extend your hardware warranty coverage with prompt, anytime service for key systems & devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance & uptime; increase the return on your HPE & multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites. Defective Media Retention service option feature provides that the Customer retains defective hard disk drive components, covered under this service, which the Customer does not want to relinquish due to sensitive data contained within the disk.