The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. The HP Defective Media Retention option lets you keep, and control, your disk & your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel (if needed) & provide a replacement disk.