The Electronic HPE Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HPE Care Pack Services over the Internet. Administered through the HPE Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. HPE Support Plus 24 helps you increase performance & availability with comprehensive, consistent hardware & software services. Working with your IT team, HPE Services engineers deliver onsite hardware support & over-the-phone software support around-the-clock 365 days per year. Service coverage encompasses HPE products & selected multivendor hardware & software. In addition, this convenient HPE packaged service makes software updates available to you at substantial savings. The Defective Media Retention service applies only to products and/or parts replaced by HPE due to malfunction. It does not apply to any exchange of products and/or parts that have not failed.