HPE Foundation Care Service (HPE Foundation Care) is composed of comprehensive hardware & software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware & software problems with HPE & selected third-party products. For hardware products covered by HPE Foundation Care, the service

Includes:: remote diagnosis & support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support & Collaborative Call Management for selected non-HPE software. For software products covered by HPE Foundation Care, HPE provides remote technical support & access to software updates & patches. HPE releases updates to software & reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care Service provides electronic access to related product & support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business & operational needs.

...

- Provides 4-hour response for HP hardware.
- Provides 2-hour response on software support through telephone access to highly
...

HPE Foundation Care provides electronic access to related product & support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. ...

HP Foundation Care provides electronic access to related product & support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. ...

HP Foundation Care provides electronic access to related product & support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. ...

Offers a next-business-day on-site response with coverage available nine hours per day between 8:00 a.m. & 5:00 p.m. local time, on business days Monday through Friday, excluding on Hewlett Packard Enterprise holidays. Software support is provided with a two-hour response time. ...

HP Foundation Care provides electronic access to related product & support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. ...

• Choice of service levels to meet specific business needs. • Maximise productivity by choosing the precise level of services to proactively manage your IT environment. • Fast, qualified response increasing uptime & maximising performance. ...

• Provides 4-hour response for HPE hardware. • Provides 2-hour response on software support through telephone access to highly trained support personnel. ...

The Electronic HPE Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Increase equipment availability & productivity with high-quality onsite & remote support for your HPE hardware, as well as selected multivendor equipment. This flexible HPE Care Pack packaged service covers desktops, workstations, servers, notebooks & laptops, network equipment, & printing. Choose Next Business Day Hardware Support when you need to: extend your hardware warranty coverage for key systems & devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance & uptime; increase the return on your HPE & multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites. ...